If you have other questions, please just send it to optimaldiy@outlook.com
Why my photo detail missed?
---- Please ensure your photos are taken under sufficient brightness if the photo is too bright or too dark it could cause less details to show through.
What type of photo should I upload?
----A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears.
Notice: Please do not upload blurred photos. The higher the resolution, the better.
We allow a maximum of two faces printed on a product.
If you have two faces that you want printed on an item we suggest doing the following:
Simply upload one picture that has both pet’s in it. However if your finding it hard to get a good photo then you can use a website like BeFunky to merge two pictures into one by using the collage feature. It’s super easy to do and only takes one minute.
You can upload any photos with a face! We can also provide a lot of lovely face patterns for you to choose! Choose your love, we design for you!
We can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs! Our artists are incredibly talented and can work with any animal on Earth.
Sure,we are happy to do a pet and owner together
We do not paint from scratch. We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo into a pet portrait.
Simply choose the product, color and upload your photo. Then click on the “ADD TO CART” button and follow the steps to complete your order.
We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.
For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of $20 customization fee per item, because the item is made to order and can no longer be sold as new.
If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.
We issue safe payments through Stripe or Paypal.
Typically, it takes about 5-7 business days to produced and sent out. Once shipped, USPS will deliver continental US orders in 3-5 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 7-15 working days.
Please note that during the holidays our production time may vary.
Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.
After placing your order, you may not change your shipping from domestic to international and vice versa.
If you spend below $50 our shipping charge is only $9.99.
If you spend over $50.01 our shipping charge is FREE.
International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. We will choose the right factory based on your location to ensure fast delivery. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at optimaldiy@outlook.com.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
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